Team Leader / Trainers-Telecom Domestic Process

Company Name :    Tech Mahindra Designation: Techmahindra Hiring Team Leader / Trainers-Telecom Domestic Process Eligibility :   Any Graduate - Any Specialization,Graduation Not Required Location :    Pune Type :    BPO/ITES Functional Area:    ITES/BPO/KPO, Customer Service, Ops. Experience:    2 - 5 Years Last Date:      Monday - Friday Job Details :   Job Type: Full Time Hiring Process: Interview. Job Description : Designation : Team Leader / Trainer Education : Graduates/ Diploma(10, +2, Dip). experience in any Inbound TELECOM process Comprehensive knowledge about the product basket Commitment to quality and ability to manage performance and change Excellent Oral & Written Communication Skills & Interpersonal Skills Team Handling, Trainer in domestic process preferable Company Profile :   Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), one of the world’s leading communications service providers. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Full Job Description : Train, develop & deploy a team of Sr CSA/CSAs. Report & improve on performance levels of team members. Schedule staff in line with expected call volumes. Collect, collate & analyze statistics. Attrition control. Update customer information. Job Location : Pune Interview Days : Monday to Saturday Interview Time : 10am to 5pm Interview Venue : Tech Mahindra Ltd 3rd Floor, Delta -1, Giga Space | Viman Nagar | Pune 411014 | INDIA   Dates :    Monday - Friday Contact: HR Techmahindra Ltd APPLY NOW