- http://www.aricent.com/about/careersDate of Interview - 23rd September 2017
Interview Time - 10 AM to 3 PM
Contact Person - Savita Sharma (Aricent HR)
Venue -
Regus Business Centre
Lunkad Sky Vista
Ground Floor, next to Dorabjees
Viman Nagar. Pune Maharashtra-411014
Job Title: Network Engineer/Network Specialist
Job Description : Working at Technical Assistance Centre & Resolving network issues of Enterprise customers and ISPs
Qualification: BE/ BTech/ ME/ M.Tech/ MCA
Experience: 1 year to 5 years
Job Location: Gurgaon
Job Type: Regular
Job Responsibilities:- Troubleshoot Level 1/2/3 network issues of enterprise customers and ISPs (US/CAN region)
- Achieve all the defined metrics & SLA
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
- Proactive involvement of Technical Leads / Management in resolving critical issues
- Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
- Mentoring of New Hires
Candidate meeting below criteria please come down for interview directly at above mentioned venue
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time
Keyskills:
Desired Candidate Profile
- Skills Required:
Essential: - Prior troubleshooting experience
- Willing to work in 24*7 Support (Including Night Shifts)
- Prior experience of Voice based technical support
- Excellent communication (written & verbal) skills
Skill Sets - Carrier Ethernet: Services like E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, 802.1ah, 802.1ay), Ethernet Ring Protection (G.8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS & Traffic Engineering CFM, OAM, Y.1731, RFC 2544, Sync-E.
- Understanding of NMS/EMS architecture, OSS Integration
- Fluent in the English language.
- Should be able to articulate technical issues / solutions to internal / external customers.
- Accountable and open to constructive feedback
Demonstrate best practices in customer facing and
interpersonal communications skills - Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc.)
Education:UG -B.Tech/B.E. - Any Specialization
PG - M.Tech - Any Specialization, MCA - Computers
Doctorate - Doctorate Not Required
Company Profile
Aricent Technologies (H) Limited
Aricent is the world’s #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world.
Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company’s key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.
Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company’s key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.
