Convergys Freshers Recruitment for TSO/Sr. TSO for a top Telecom client in UK
About us: We’re 10 in India. As pioneers in the customer
management business, we’ve established ourselves as frontrunners in the
professional communications and customer relations industry in the last
decade. We thank everyone for encouraging us and helping us achieve
continued growth. All over the world, for more than 30 years, Convergys’
unique combination of domain expertise, operational excellence, and
innovative technologies has delivered process improvement and actionable
business insight to marquee clients.
Job Location : Gurgaon
Experience: 0-4 yrs
Job Description :
Provide best-in-class technical support to customers over the phone.
Talk to customers in the United Kingdom
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Excellent verbal and written communication skills.
Quickly and effectively identifies and solves customer requests and problems.
Salary ranges from 15,500 for freshers to 20,500 for experienced
Now offering - Special Joining Bonus!
Interview Venue:
Convergys Gurgaon
Contact:
Shipra – 9873416649
Ruhi – 8860634832
Job Location : Gurgaon
Experience: 0-4 yrs
Job Description :
Provide best-in-class technical support to customers over the phone.
Talk to customers in the United Kingdom
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Excellent verbal and written communication skills.
Quickly and effectively identifies and solves customer requests and problems.
Salary ranges from 15,500 for freshers to 20,500 for experienced
Now offering - Special Joining Bonus!
Interview Venue:
Convergys Gurgaon
Contact:
Shipra – 9873416649
Ruhi – 8860634832
