Knowledge Process Outsourcing (KPO) is one step ahead of Business
Process Outsourcing (BPO). It started emerging in India around the turn
of the century, when the global industries realized that apart from
software development and technical support, knowledge work could also be
outsourced. It involves transfer of business processes to other
geographic locations; specialized domain specific knowledge and business
expertise of a higher level rather than just process expertise.
KPO is more like a challenge as it demands advanced and expertise skills on part of its employees. BPO on the other hand is more or less like a commodity business which stretches more on information technology and its various sectors.
BPO (Business Process Outsourcing) significance
No matter KPO is a step ahead of BPO but this does not mean the end of BPO. The BPO Industry will continue to be successful in India . BPO has its own way to solve a particular problem. The BPO market is long term in nature as compared to the KPO market. With every passing day the BPO market base is expanding and so is the various processes outsourced through it.
BPO undertakes
Data processing
Basic data entry
Setting up of a bank account
Department Outsourcing
Provides technical support
Provides email support to its customers
Even after the entry of KPO in the Indian market. BPO will continue to derive higher revenues as compared to the KPO industry. The BPO exports will be as higher as $20 billion by the end of 2010. By a recent study done by experts the BPO industry is expected to grow globally at a CAGR of over 26 percent by 2010.
KPO (Knowledge Process Outsourcing) Significance
There is no doubt that KPO will be the next big thing after BPO. KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc.
The KPO exports are estimated to be around $12 billion at the end of 2010. The future of KPO appears to be bright and is expected to achieve a high end of BPO at the end of 2010. The KPO regime looks all set and poised to accept the new challenges of high training cost and a much higher attrition rates. The shorter term contracts will demand high quality work and skills on part of its workers. KPO industry has accepted all these challenges and is all set to leave a mark just like the BPO brigade.
KPO is more like a challenge as it demands advanced and expertise skills on part of its employees. BPO on the other hand is more or less like a commodity business which stretches more on information technology and its various sectors.
BPO (Business Process Outsourcing) significance
No matter KPO is a step ahead of BPO but this does not mean the end of BPO. The BPO Industry will continue to be successful in India . BPO has its own way to solve a particular problem. The BPO market is long term in nature as compared to the KPO market. With every passing day the BPO market base is expanding and so is the various processes outsourced through it.
BPO undertakes
Data processing
Basic data entry
Setting up of a bank account
Department Outsourcing
Provides technical support
Provides email support to its customers
Even after the entry of KPO in the Indian market. BPO will continue to derive higher revenues as compared to the KPO industry. The BPO exports will be as higher as $20 billion by the end of 2010. By a recent study done by experts the BPO industry is expected to grow globally at a CAGR of over 26 percent by 2010.
KPO (Knowledge Process Outsourcing) Significance
There is no doubt that KPO will be the next big thing after BPO. KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc.
The KPO exports are estimated to be around $12 billion at the end of 2010. The future of KPO appears to be bright and is expected to achieve a high end of BPO at the end of 2010. The KPO regime looks all set and poised to accept the new challenges of high training cost and a much higher attrition rates. The shorter term contracts will demand high quality work and skills on part of its workers. KPO industry has accepted all these challenges and is all set to leave a mark just like the BPO brigade.
