Company Name : CONVERGYS
Designation: Customer Care Officer/Technical support officer - 80 Opening(s)
Job Description:
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
Interested Candidates can Directly Walkin along with updated resume 7 two passport size photographs at : Convergys India Service, 4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road Gurgoan
Note : Grad Freshers can also apply.
Keywords: Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,
Company Profile:
At Convergys, we're a global leader in relationship management. We deliver a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients and their customers.
Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers to improve business performance. We help our clients recruit, service and retain customers using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made us a global leader for more than 30 years. Headquartered in Cincinnati, Ohio, Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.
Desired Profile:
• Graduates with good communication skills.
• Undergraduate with 1 year International Bpo Experience.
• Willing to work in rotational shifts
Interested Candidates can Directly Walkin along with updated resume 7 two passport size photographs at : Convergys India Service, 4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road Gurgoan
Note : Grad Freshers can also apply.
Experience: 0 - 5 Years
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 1,50,000 - 2,50,000
Location: Gurgaon
Contact: CONVERGYS India Services Pvt Ltd
Designation: Customer Care Officer/Technical support officer - 80 Opening(s)
Job Description:
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
Interested Candidates can Directly Walkin along with updated resume 7 two passport size photographs at : Convergys India Service, 4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road Gurgoan
Note : Grad Freshers can also apply.
Keywords: Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,
Company Profile:
At Convergys, we're a global leader in relationship management. We deliver a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients and their customers.
Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers to improve business performance. We help our clients recruit, service and retain customers using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made us a global leader for more than 30 years. Headquartered in Cincinnati, Ohio, Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.
Desired Profile:
• Graduates with good communication skills.
• Undergraduate with 1 year International Bpo Experience.
• Willing to work in rotational shifts
Interested Candidates can Directly Walkin along with updated resume 7 two passport size photographs at : Convergys India Service, 4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road Gurgoan
Note : Grad Freshers can also apply.
Experience: 0 - 5 Years
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 1,50,000 - 2,50,000
Location: Gurgaon
Contact: CONVERGYS India Services Pvt Ltd
